Shipping & Returns

We require a signature on delivery. If you are out, a collection card will be left.
Be sure to follow up promptly to avoid the package being returned.

Please note that any additional fees incurred due to delivery refusal or multiple failed attempts are your responsibility.

If you enter your phone number and email address at the checkout we can contact you in case of any changes with your delivery.

Please see the pricing outlined above for information on customs duties and taxes.

We aim to dispatch all orders within 1-3 working days.
We will do our very best to get your order to you within the below time frames.

Free – standard tracked
(1- 4 business days)

Free with orders over $500
$26.99 tracked delivery
(4-15 business days)

Free with orders over $2000
$47.50 tracked delivery
(5-15 business days)

NITA operates under the New Zealand Consumer Guarantees Act 1993.
We wish to ensure that you are happy with your purchase and will offer refunds on orders that meet our returns policy.

RETURNS POLICY

If goods arrive faulty or damaged, our sincerest apologies, we will offer a full refund, exchange or credit note as well as refunding the cost of shipping.

If you would like to exchange a size, or swap your garment for a different style, please send your order back to NITA with a completed returns form.

We recommend arranging a tracked courier for a safe and speedy return.

Unfortunately we cannot take responsibility if your return gets lost on its way to us, or for any import duties and taxes incurred.

At NITA, we understand that sometimes returns are necessary and we are happy to refund any order if your return meets the below conditions:

Items must be returned within 30 days of purchase.

We will make exceptions for unforeseen shipping delays, please contact us if you think your parcel may take longer. – Items must be unworn with all tags still attached.

Items must returned within 30 days, they must be clean and free from makeup and perfume, so please be mindful of this when trying them on.

When processing refunds for your NITA purchase, please note that any payment platform fees and shipping costs incurred will be excluded from the refunded amount. These costs will be deducted to ensure a fair refund process. Your satisfaction is our priority, and we strive to make your return experience as seamless as possible.

You will be refunded in your original form of payment.

If you are eligible for a return please download our returns form here and send with the item/s you wish to return to the address below. We recommend using a trackable method to ensure safe delivery. Once your returned item/s have been processed, we will be in touch with an email to confirm. This process should take no longer than 30 days of NITA receiving your return.

NITA
c/o The Beauty Bar
1/1 Faraday street
Parnell
Auckland 1052